Privacy Policy

Last Modified: October 25, 2026

We value your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal data when you visit and use our website. Our website is intended primarily for users in the United States and Canada.

1. Information We Collect

We collect information from you when you contact us, register, or log in to our site. To conduct business with you, we may collect:

  • Name and legal name
  • Mailing address
  • Phone number
  • Email address
  • Website URLs
  • IP address and login times

On our public contact and registration pages, we collect only your name, email address, IP address, and login times, together with any information you choose to include in your message.

Tax forms (Form W-9) are never collected through our website pages. They are collected only through SignRequest, a third-party e-signature service, and the tax identification number we keep on file is stored in encrypted form.

You may visit the public areas of our site anonymously by configuring your browser settings or using private browsing modes.

2. How We Use Your Information

Any of the information we collect from you may be used for the following lawful purposes:

  • To personalize your experience: Your information helps us better respond to your individual, customized needs.
  • To improve our website: We continually strive to optimize our website offerings based on the automated analytics, information, and direct feedback we receive from you.
  • To enhance customer service: Your details allow us to efficiently respond to your support tickets, customer service requests, and technical needs.
  • To send periodic communications: The email address you provide will be used to send order updates, transactions receipts, and company announcements. You can opt out of marketing messages at any time using the "unsubscribe" link provided in our emails.

3. Data Retention and Protection

We implement a variety of rigorous technical and organizational security measures to maintain the safety of your personal information when you enter, submit, or access your data. We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legally mandated retention windows.

4. Cookie Policy

We use cookies only where needed to run your account. After you log in, small session cookies keep you signed in and remember your access level and name as you move between pages. We do not use advertising cookies. Our public contact pages do not set cookies of their own, although our spam-protection check (Cloudflare Turnstile) may use browser signals to tell people from automated programs.

Our login pages ask you to accept cookies before you continue. If you decline, you will not be able to log in or use the member pages. Session cookies stay in place until you log out or clear your browser data.

5. Disclosure to Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside commercial entities.

This excludes trusted third-party service providers who assist us in operating our website, conducting our business operations, or servicing your account, provided that those parties explicitly agree to keep this information strictly confidential. We may also release your information when appropriate to comply with international laws, enforce our site policies, or protect our or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for analytical, marketing, or advertising use.

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These external sites have separate and independent privacy policies. We therefore assume no responsibility or liability for the content, privacy practices, and tracking activities of these linked sites. Nonetheless, we seek to protect the integrity of our platform and welcome any feedback regarding these external links.

7. Children's Privacy Compliance

We are fully compliant with global children's privacy regulations, including the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect or solicit any information from anyone under 18 years of age. Our website, products, and services are all directed strictly to individuals who are at least 18 years old or older.

8. Your Privacy Rights

Depending on where you live (including Canada under PIPEDA and applicable provincial laws such as Quebec's Law 25, and California under CCPA/CPRA), you may hold specific privacy rights over your data. These may include:

  • The right to request access to the personal data we hold about you.
  • The right to request that we correct inaccurate or outdated information.
  • The right to request the erasure of your personal data ("the right to be forgotten").
  • The right to object to or restrict certain data processing workflows.

To exercise any of these rights, please contact us directly through our designated communication channels.

9. Online Privacy Policy Only

This online privacy policy applies exclusively to information collected through our digital website and does not apply to information collected via offline methods.

10. Your Consent and Updates

By interacting with and using our site, you acknowledge and agree to the terms of this Privacy Policy. If we decide to update or alter our privacy practices, we will post those modifications directly on this page.